K Collective Salon Policies
Booking Policy
At K Collective, we reserve dedicated time specifically for each guest. Many of our appointments are several hours long, making last-minute cancellations difficult to fill. To ensure fairness to both our guests and our team, we kindly ask that you review our booking policies before scheduling your appointment.
Booking Deposits
A 20% non-refundable, non-transferable booking deposit is required to reserve every appointment. Your deposit holds time on our schedule that is reserved only for you, and it will be applied toward your total on the day of your service.Rescheduling is treated as a cancellation. If you cancel or reschedule for any reason, at any time, your deposit is forfeited, and a new deposit is required to book a new appointment.
Cancellation & Rescheduling Policy
Online rescheduling is not available. To cancel or reschedule, please contact us directly. Fees are based on how much notice you give:
- 3 or more days before your appointment: you lose your deposit.
- Less than 3 days before: 50% of your scheduled services.
- The day before, during business hours: 70% of your scheduled services.
- After closing the day before, or on the day of your appointment: 100% of your scheduled services. This counts as a same-day cancellation, because our team has already set aside that time for you. Notice is counted from the time we receive your message, whether by call, text, or online. Messages sent after business hours are counted as received when we close that day. Your deposit counts toward any fee charged.
No-Show Policy
Guests who fail to arrive for their scheduled appointment without prior notice
will be charged 100% of the reserved services.
Credit Card on File
A valid credit card is required to secure all appointments. By booking with K Collective, you authorize us to charge the applicable cancellation or no-show fee in accordance with these policies, including forfeited deposits and late cancellation fees.
Refund & Satisfaction
All services and retail products purchased at K Collective are final and are non- refundable.We stand behind the quality of our work and want you to love your results. If you have any concerns regarding your color, please contact us within 14 days of your original appointment so we can evaluate your service and, if appropriate, schedule a complimentary color refinement.
Color refinements are intended to perfect the original service and do not include changes in preference, requests for a different look, or services that have been altered by another salon or through at-home color or chemical treatments after your appointment.
Policy Agreement
By scheduling an appointment with K Collective, you acknowledge that you have read, understood, and agree to these booking policies. We understand that emergencies can happen. If an unexpected situation arises, please contact us as soon as possible. Any exceptions to these policies are made solely at the discretion of K Collective.
