Salon Policies
Booking Policy
At K Collective, we reserve dedicated time specifically for each guest. Many of our appointments are several hours long, making last-minute cancellations difficult to fill. To ensure fairness to both our guests and our team, we kindly ask that you review our booking policies before scheduling your appointment
Booking Deposits
A 20% booking deposit is required for all guests to reserve an appointment. Your deposit will be applied toward your total on the day of your service.
If you cancel or reschedule your appointment with at least 3 business days' notice, your deposit may be transferred to a future appointment.
Cancellations or reschedules made with less than 3 business days' notice will result in the forfeiture of your deposit. Deposits within this timeframe are non-refundable and non-transferable
Cancellation & Rescheduling Policy
We require a minimum of 3 business days' notice to cancel or reschedule your appointment.
Appointments canceled or rescheduled with less than 3 business days' notice will forfeit the booking deposit.
Same-day cancellations may be charged up to 100% of the scheduled services
No-Show Policy
Guests who fail to arrive for their scheduled appointment without prior notice will be charged 100% of the reserved services.
Credit Card on File
A valid credit card is required to secure all appointments. By booking with K Collective, you authorize us to charge the applicable cancellation or no-show fee in accordance with these policies.
Refund & Satisfaction
All services and retail products purchased at K Collective are final and are non-refundable.
We stand behind the quality of our work and want you to love your results. If you have any concerns regarding your color, please contact us within 14 days of your original appointment so we can evaluate your service and, if appropriate, schedule a complimentary color refinement.
Color refinements are intended to perfect the original service and do not include changes in preference, requests for a different look, or services that have been altered by another salon or through at-home color or chemical treatments after your appointment.
Policy Agreement
By scheduling an appointment with K Collective, you acknowledge that you have read, understood, and agree to these booking policies.
We understand that emergencies can happen. If an unexpected situation arises, please contact us as soon as possible. Any exceptions to these policies are made solely at the discretion of K Collective.
